At FC88, your privacy is more than a line in a legal document — it's a daily commitment we take seriously. This document clearly explains what data we collect, why we need it, and how we protect it.
The principles that shape how we handle every piece of data you entrust to us
All data transmitted between your device and FC88's servers is protected by bank-grade 256-bit SSL encryption – no third party can intercept it.
FC88 only collects data that is strictly necessary to deliver our services. We do not gather excessive information that is irrelevant to the operation of the platform.
You have the right to access, amend, download, and request the deletion of your personal data. Contact our team and we will respond within 7 business days.
FC88 has never sold or rented your personal data to any third party for marketing purposes, and we never will, without your explicit consent.
Your data is retained only for as long as necessary for the stated purposes. Once the retention period expires, data is permanently and securely deleted from our systems.
In the event of a data breach involving your information, FC88 is committed to notifying you within 72 hours as required by industry best practices.
This Privacy Policy ("Policy") is issued by FC88 ("we", "platform", "Company") and describes how we collect, use, store, protect, and occasionally share the personal information you provide to us when using the FC88 platform, including the official website, mobile app, and all related services.
By accessing or using the FC88 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our platform. This Policy forms part of the FC88 Terms & Conditions and should be read together with that document.
FC88 collects several categories of information to enable us to provide a complete and secure service. Below is a detailed description of each category:
FC88 collects your personal data through the following channels:
When you register a new account at FC88, you'll be asked to provide basic information such as your name, email address, phone number, and date of birth.
During the Know Your Customer (KYC) process, you will upload your identification documents and a selfie for account verification.
Every deposit and withdrawal you make via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other methods records the necessary transaction information.
Our systems automatically log technical data such as your IP address, device type, and usage patterns when you access the FC88 platform.
Cookies and tracking technologies are used to enhance your experience, remember your preferences, and analyse platform usage patterns in aggregate.
FC88 uses your personal data responsibly and only for legitimate purposes. Below are all the purposes for which we process your data:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Management | Personal identification details, email, phone number | Contract performance |
| Payment Processing | Financial information, transaction history | Contract performance |
| Identity Verification (KYC) | IC/Passport, selfie, address | Legal obligation |
| Fraud Prevention | Technical data, transaction patterns, IP | Legitimate interest |
| Customer Support | Communication records, account history | Contract performance |
| Marketing Communications | Email address, phone number | Your Consent |
| Analytics & Improvement | Usage data, gaming patterns | Legitimate interest |
| Responsible Gaming | Gaming patterns, betting history | Public interest |
FC88 understands how sensitive your personal data is. We does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are limited situations where data sharing is necessary:
FC88 works with carefully selected third-party service providers to operate the platform, including game providers such as Pragmatic Play, Microgaming, and Evolution Gaming, as well as payment processors supporting Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other methods. All third parties are bound by strict data protection agreements and may only use your data for purposes specified by FC88.
FC88 may be required to disclose your personal data to government authorities, regulatory bodies, or courts when mandated by law, court order, or to comply with valid legal proceedings. In such circumstances, we will notify you where permitted to do so.
Should FC88 be involved in any merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance and will have the option to delete your account if you do not agree to the transfer.
FC88 continually invests in cybersecurity infrastructure to ensure your personal data remains protected at all times. Key security measures we have in place include:
While we take all reasonable precautions, no system on the internet is 100% secure. You are also responsible for keeping your account password safe and not sharing your login credentials with anyone.
FC88 retains your personal data only for as long as necessary for the purposes stated in this Policy or to comply with applicable legal requirements. Below are our general data retention guidelines:
Once the retention period has lapsed and there is no legal obligation to retain the data, FC88 will securely and permanently delete or anonymise your data across all our systems.
FC88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
These cookies are essential for the platform's basic functionality — such as maintaining your login session and remembering your language preference. They cannot be disabled without affecting how the platform operates.
These cookies help us understand how players use the FC88 platform — which pages are visited most, where players encounter issues, and how we can improve the overall experience. Data is collected in aggregate and does not identify any individual.
These cookies remember your preferences such as language settings, display themes, and favourite game selections to deliver a more personalised experience.
You can control and manage cookies through your web browser settings. Please note that disabling all cookies may affect certain features of the FC88 platform.
As a user of the FC88 platform, you have specific rights regarding your personal data. FC88 respects and supports the exercise of these rights:
To exercise any of the rights above, please contact the FC88 privacy team at support@fc88-khelo.com by clearly stating your request. We will respond within 7 business days.
The FC88 platform is strictly for individuals aged 18 and above. FC88 does not knowingly collect personal data from children or minors. Should we discover that we have collected data from a person under the age of 18, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe your minor child has registered or used the FC88 platform, please contact us immediately at support@fc88-khelo.com so we can take prompt and appropriate action.
In the course of its operations, FC88 may need to transfer your personal data to servers or processors located in other countries. Such transfers are necessary to deliver uninterrupted platform services, including payment processing and game content delivery.
FC88 ensures that all cross-border data transfers comply with applicable data protection standards. We use the following mechanisms to safeguard your data during international transfers:
FC88 has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and for handling any privacy-related queries or complaints.
If you have any questions or concerns, or wish to exercise your privacy rights, you can reach us via:
If you are not satisfied with FC88's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in Malaysia.
With bank-grade security systems, a transparent privacy policy, and a firm commitment to data protection, you can play at FC88 with complete peace of mind.